Get in touch with Blueacrobat
We have tried as far as is practical and useful to provide concise, easy to read information on our web site to help you understand what we can do to help you run your business. We know that every business is unique and that you will have questions unique to your needs and situation. We hope to provide you with a Service that is better than you receive elsewhere. We know we can't do this without your feedback, so please don't hesitate to get in touch if you want to ask a question or tell us what you think. We will always enthusiastically welcome your questions, views and comments and try to respond to you promptly and clearly.
Toronto, Ontario M5V 0L7
Frequently Asked Questions
Welcome to our FAQs section! Below are answers to some common questions Blueacrobat solutions. If you don't see your question answered here, please don't hesitate to reach out to our support team for further assistance. We're here to help you make the most of our product and ensure a seamless experience for you and your team.
What unique features does Blueacrobat offer in its data backup and recovery solution?
At Blueacrobat, we take pride in offering a comprehensive data backup and archival solution that sets us apart from the competition. With over a decade of experience in the ETL industry, our mature process has been trusted by some of the biggest names in tech, including NetApp, Akamai, and HPE. Unlike many of our competitors who rely on saved searches and ODBC for data retrieval, our unique process captures detail of all records to ensure that everything is fully backed up, making us the preferred choice for full data archival when companies choose to archive or backup NetSuite data. We also do not rely on any third-party integration platforms, which means that we have full control over our solution and can offer verified backups and continuous monitoring with delta reports. Additionally, our customers host their own databases, ensuring that they are always in full control of their data. To further ensure the security and integrity of our solution, we offer end-to-end encryption for data in transit and at rest, giving our customers peace of mind knowing that their data is always protected.
How can I get in touch with Blueacrobat's sales team?
If you have questions about our services or need help selecting the right plan for your needs, you can contact our sales team at firstname.lastname@example.org. Our experienced team is available to assist you with any questions you may have and can help you find the best solution for your business. Alternatively, you can call us at 1-800-695-5721 to speak with a member of our sales team directly. Whether you need help choosing the right plan or have questions about our pricing or features, our sales team is here to help.
What forms of payment do you accept?
We accept all major credit cards including Visa, MasterCard and AmericanExpress. Alternatively, you can call us at 1-800-695-5721 to speak with a member of our billing team directly.
How can I pay an outstanding invoice?
To pay an invoice, simply log in to your account on https://customers.blueacrobat.com and navigate to the billing section. From there, you can view and pay your invoices, as well as manage your payment methods and billing details. The customer center also provides a wealth of information on your account, such as your service status and usage statistics. In addition, you can open a support ticket or live chat with our support team from within the customer center. Our billing system is easy to use and secure, providing a hassle-free experience for managing your payments and account details.
What are the available support options for Blueacrobat customers?
If you need assistance or have a question about our services, the best way to get support is to log in to your account on https://customers.blueacrobat.com and navigate to the support section. There, you can open a support ticket or chat live with our support team. Additionally, our customer center features a comprehensive knowledge base that contains helpful articles and tutorials on a variety of topics related to our services. If you prefer to reach out to us via email, you can also contact our support team at email@example.com. Our team is available to assist you with any questions or issues you may encounter.
What are data security and privacy standards at Blueacrobat?
We invest in best practices and compliance with industry standards and proactively seek third-party audits that validate our investment in enterprise-level security and operations. Data security experts and auditors regularly scrutinise, test, and validate the security, privacy, and operational measures we implement and maintain. We employ enterprise-class development practices & infrastructure compliance with US and Global Privacy and Data Security Requirements. Our policies and procedures are regularly reviewed against best practices with staff trained and assessed. AWS Security Infrastructure whereBlueacrobat physical infrastructure is hosted and managed by Amazon Web Services (AWS), which has achieved a wide variety of security certifications and commitments.
How does Blueacrobat ensure the security and integrity of its software and servers?
Blueacrobat regularly performs static and active scans of its codebase, analyses for vulnerabilities during code review, and builds data integrity checks for both input and output into our software. Blueacrobat regularly runs penetration testing and vulnerability scans of our codebase to analyse potential vulnerabilities and remediate them.
How does Blueacrobat ensure GDPR compliance and protect the personal data processed by its systems?
Blueacrobat is GDPR compliant and requires its subprocessors to comply with the terms of the GDPR. Credly maintains ongoing confidentiality, integrity, and resilience of our systems that process personal data.
Still have questions?
We would be delighted to hear from you.
What our customers says about us
BlueAcrobat Corporation delivered high-quality work on time, allowing the client access to the data query. They communicated frequently and promptly, ensuring an effective workflow. Their unique services and responsiveness were hallmarks of their work.
Blueacrobat Corporation completed the project and delivered the exported files within a month. Their team was responsive and great to work with. They understood the client's needs and proposed suitable solutions. Moreover, they kept the client updated and communicated well via phone and email.
Not many providers can do what Blueacrobat Corporation does with their affordability and effectiveness