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Get in touch with Blueacrobat
The pages on this site say what each service does and does not do. Your situation will have details they do not cover: the date access to the account ends, which record types and File Cabinet folders are in scope, how many people need the archive, whether a region is required. Send those, or the question you have, and we will answer it directly and say what an engagement would involve. Existing customers reach billing and support through the Customer Centre, described below.
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Send us the details of your situation
Sales, billing and support
How to reach the right team, and what an existing customer can do without asking. Questions about the company itself are answered on the About page; the product pages answer the technical ones.
How can I get in touch with Blueacrobat's sales team?
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Write to sales@blueacrobat.com or call 1-800-695-5721. The useful things to include are the date access to the NetSuite account ends, whether the account is being retired or stays live, the record scope and the File Cabinet, and how many people need access afterwards. Scope and cost follow from those, so a first conversation that has them goes further than one that does not.
What forms of payment do you accept?
Major credit cards, including Visa, Mastercard and American Express. For other arrangements, or a question about an invoice, call 1-800-695-5721 and ask for billing.
How can I pay an outstanding invoice?
Log in to the Customer Centre at customers.blueacrobat.com and open the billing section, where invoices can be viewed and paid and payment methods and billing details kept up to date. The same account shows the status of your services and is where a support ticket is raised.
What are the available support options for Blueacrobat customers?
Raise a ticket from the support section of the Customer Centre at customers.blueacrobat.com, which keeps the request with your account and its history, or write to support@blueacrobat.com. A question about an archive or a backup in progress goes furthest with the record type, the date and what you expected to see.
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What our customers say about us
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Excellent support. They managed the process very professionally, self-reliant and were giving regular status updates. They actively addressed issues and proposed solutions themselves. There was one blocker issue which was escalated same day and we accepted their proposed solution. They were faster than promised, work estimation was very precise. Their customer portal provided added value for us. Cost estimate was precise (and very fair) and was met. In other words: High quality work and communication. Project delivered in time and budget, can't wish for more.
They delivered items ahead of our firm deadlines. They were willing to work with us through a fairly laborious vendor onboarding and information security audit, which would've been a dealbreaker. They covered their bases well and knew exactly what we needed ahead of us asking.
Blueacrobat Corporation delivered high-quality work on time, allowing the client access to the data query. They communicated frequently and promptly, ensuring an effective workflow. Their unique services and responsiveness were hallmarks of their work.
Blueacrobat Corporation completed the project and delivered the exported files within a month. Their team was responsive and great to work with. They understood the client's needs and proposed suitable solutions. Moreover, they kept the client updated and communicated well via phone and email.
Not many providers can do what Blueacrobat Corporation does with their affordability and effectiveness
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